you to buy trinkets etc.Very pleasant mind you. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Excellent hotel in a fabulous location. They beat her legs. more. Wait staff constantly using anti bac using cutlery to lay napkins etc. Feriestedet har roomservice. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. At the beginning of the holiday we thought we had new clean cups and glasses but no. They are fighting all day. This is the version of our website addressed to speakers of English in United Kingdom. Own or manage this property? Having never been to Cape Verde we were pleasantly surprised at how beautiful the island was, and thought this hotel was extremely well priced compared to other 5* stays weve had. Ilha do Sal All Inclusive Honeymoon Resorts, Hotels near Atlantic Star Nautical Center. Tripadvisor performs checks on reviews. We had the opportunity to book the island tour with him and our day was absolutely amazing, the guide was fabulous and he is also proposing you to take pictures of you with your phone and also gives you ideas of how to pose in order to get fabulous photos and also very funny photos we get a guide and a very good photographer in one person! Best regards, Hotel Riu Palace Santa Mara Online Reputation Manager. Service is remarkable, best African expirience for me so far. Tripadvisor performs checks on reviews. They only have one pillow each and one oddly square spare pillow in the cupboard. However, it should also be clear that there are viruses which, despite all safety measures, can also be transmitted via the air. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. Hotel guests not using tongs on certain items kids unsupervised putting their dirty little mitts on everything. HOTEL RIU PALACE SANTA MARIA, SANTA MARA: Mir 1,310 opiniones y 2,186 fotos de viajeros sobre el HOTEL RIU PALACE SANTA MARIA, puntuado en el puesto n.3 de 28 hoteles en SANTA MARA. Food is fantastic, I can only compare with a few Carribean resorts: there is so much to choose from that you may not even try the entire variaty during your stay. Yes, it offers wheelchair access and facilities for disabled guests. Certainly, in our bars we are still serving a huge variety of All Inclusive drinks. View Hotel 2,822 reviews 1.0 miles from Hotel Riu Palace Santa Maria Pool Beach All Inclusive 2022 Hotel Oasis Salinas Sea View Hotel 3,561 reviews 1.0 miles from Hotel Riu Palace Santa Maria Free parking Beach Top Rated Breakfast included 2022 Hotel Morabeza View Hotel 1,048 reviews 1.2 miles from Hotel Riu Palace Santa Maria Free parking Pool We hope you can understand that this area is out of our reach, however please rest assured that RIU Hotels & Resorts greatly cares about the safety and wellbeing of our guests. View Hotel 2,520 reviews 0.3 miles from Hotel Riu Palace Santa Maria Pool Beach All Inclusive Smartline Crioula Hotel View Hotel 2,281 reviews 0.5 miles from Hotel Riu Palace Santa Maria Free parking Pool All Inclusive 2022 Hotel Riu Funana View Hotel 2,718 reviews 0.5 miles from Hotel Riu Palace Santa Maria Visit hotel website All Inclusive 2022 Bei Tripadvisor auf Platz 3 von 28 Hotels in Santa Maria mit 4,5/5 von Reisenden bewertet. Yawn. We ate in Santa Maria 4 nights during our week long stay. Claim your listing for free to respond to reviews, update your profile and much more. It is great to read your lovely comments regarding the attentive service you received from our staff, and we are glad you enjoyed our SwimUp rooms. One lady had got bags of saline as she was so ill. Something really needs to be done about this, as would not expect these sort of problems from a 5 star resort. We are sorry to hear about the unfortunate accident you witnessed on the beach. Ill detail in my opinion why it isnt 5*: No robes or slippers Towels in bathroom are tiny & old No ventilation in bathroom so everything gets wet after a shower No beach service No bar on the beach Speciality restaurants are awful (dont even bother with the Italian) Staff can often be very abrupt & unhelpful, especially at reception Nobody greets you, even if you smile Can take up to 10 mins to queue for drinks Often no seats available at outside bar in the evenings & table service is sporadic, meaning more queuing at the bar The food. Wifi is a very good improvement, lovely people working and serving, I had the pleasure to be welcomed by former RIU employees which made, Dear Gilles, Your review and rating of our hotel means a lot to us, and we thank you for taking the time to share your experience at the all new Hotel Riu Palace Santa Maria. We will share your message appropriately with our management team, and it is our hope to welcome you in the future under better circumstances in order to give you the fully convincing experience you deserve. We are sure to return to this hotel sooner than later as it is really the place for a perfect holiday. We arrived at the hotel late Monday afternoon, Tuesday and Wednesday relaxed by the pool but Wednesday night my husband started to be ill and Thursday morning I started to be ill. Got so bad we went to reception for help and was sent to the nurse at the hotel who sent us to the clinic by taxi. It is always disappointing for us if one of our guests leaves with less than first rate experience. Bei Tripadvisor auf Platz 3 von 28 Hotels in Santa Maria mit 4.5/5 von Reisenden bewertet. Hard to believe a hotel can be managed into the ground. It could of been a brilliant holiday, the hotel was nice, food was good. For gastronomy lovers, live cooking stations at our main buffet as well as Italian, Fusion, Japanese and Steakhouse specialty restaurants; 6 bars. We enjoyed everything about the holiday. The hotel is spotlessly clean, the staff work so hard and was all very pleasant. I have already been to many all inclusive hotels but this is by far the best one. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. At RIU we apply strict cleaning and disinfection protocols, but the other 50% of measures come from the guests. So you decide to escape to your terrasse and have a minibar beverage, No as the minifridge is empty, so are the walled bottleholders=not a palace standard. Claim your listing for free to respond to reviews, update your profile and much more. Due to covid, many of the restaurants and pools were closed. 3 av 28 hotell i Santa Maria og vurdert til 4,5 av 5 p Tripadvisor. 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. RIU Hotels and Resorts, Other at Hotel Riu Palace Santa Maria, responded to this review. Yes, laundry service and a clothes dryer are offered to guests. Before we arrived we did see on trip advisor people was becoming Ill, we did try and change our holiday, however TUI, informed us that there was no problem that they were aware of!!! Relax in our Wellness Center and on our sunterrace, or get in shape in the gym. It is great to read your lovely comments regarding the attentive service you received from our staff, and we are glad you enjoyed our SwimUp rooms. Japanese, food was great but let down by it being slightly cold. We never found that to be the case at all. Food quality and variety wonderful and the entire staff so pleasant. We then got chatting to other guests and sadly I was not alone and so many cases around the hotel. a member of staff on the door of each main restaurant giving everyone a squirt of anti bac. The choice & quality of the food was excellent. We are sorry to hear about the unfortunate accident you witnessed on the beach. I've never been ill like we were for so long before. I hope the hotel does something about this food poisoning issue, as it will stop people coming and I will definitely not recommend people to come here. The facilities at this hotel is 1st rate.we stayed for 11 night's in November and we need a lot more to really appreciate this place. Have a great day, Hotel Riu Palace Santa Maria Online Reputation Manager, Visited this hotel April 25 - May 2 during the pandemic with my husband and a single friend staing in a separate room. The bar service is excellent too but the wine and drinks seemed watered down and taste cheap. Due to covid, many of the restaurants and pools were closed. Tripadvisor performs checks on reviews. BORK. Next door at the Rui hotel just outside on the beach you can watch Turtles hatching, this is amazing and starts at 4:30 daily. We shall discuss this with our entire team in order to take the appropriate measures if necessary. The bar service is excellent too but the wine and drinks seemed watered down and taste cheap. Taxes and fees that are shown are estimates only. Previous reviews really did seem concerning hygiene issues etc. Are there opportunities to exercise at Hotel Riu Palace Santa Maria? The only thing I would recommend for the hotel is to discourage guests from re filling used water bottles at the bars as this could pass on viruses between the guests . 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. Food is fantastic, I can only compare with a few Carribean resorts: there is so much to choose from that you may not even try the entire variaty during your stay. We are also saddened to read you were not satisfied with the entertainment program. Previous reviews really did seem concerning hygiene issues etc. Hotel Riu Palace Santa Maria, Santa Maria: 1'308 Bewertungen, 2'186 authentische Reisefotos und gnstige Angebote fr Hotel Riu Palace Santa Maria. Tripadvisor performs checks on reviews. Hotel Riu Palace Santa Maria, Santa Maria: See 1,308 traveller reviews, 2,186 user photos and best deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 Santa Maria hotels, rated 4.5 of 5 at Tripadvisor. more. Wait staff constantly using anti bac using cutlery to lay napkins etc. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. Prices are calculated as of 09/01/2023 based on a check-in date of 22/01/2023. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. The app is new so has a way to go but it did the job. And on my eyes there was accident with old lady. Food- very so so. We assure you that these are not the standards that are reflective of the hotel and the service we aspire to provide at Riu. Tripadvisor - Hotel Riu Palace Santa Maria()Hotel Riu Palace Santa Maria 1,308 2,18654.5 The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. Such a shame but just seems really under-staffed and under-trained. We hope you allow us the chance to share a more positive experience with you soon. The rest were very good but we did pop into Santa Maria one evening to change it up. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. Rooms were really nice and well serviced.Previous reviews really did seem concerning hygiene issues etc. This is the version of our website addressed to speakers of English in Canada. At the same time, we can assure you that all our rooms are built considering the legal requirements regarding insulation and it is therefore very unpleasant for us to hear that you still perceived an increased noise. Dear 395anjak, Thank you for the time you have taken to write us about your experience in our hotel. Check in was quick and easy, we were given a drink on arrival and luggage was taken to our room for us. Relax in our Wellness Center and on our sunterrace, or get in shape in the gym. Housekeeping came daily and did a great job and our mini bar was stocked every two days. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We are very sorry if you got another impression. Vuelos Alquileres de vacaciones Restaurantes Qu hacer Turismo en Santa Mara . We are happy to learn you enjoyed the beverages and your rooms comfort, however it is truly concerning to find that you felt let down by some aspects of your stay and that your experience with us was not completely up to your satisfaction. HOTEL RIU PALACE SANTA MARIA, SANTA MARA: 10 comentarios y 2.198 fotos de viajeros sobre el HOTEL RIU PALACE SANTA MARIA, clasificado en el puesto n3 de hoteles en SANTA MARA. 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. The staff were very friendly apart from one of two. We travelled with a toddler and found it very child friendly. It would be nice if every hotel was to this standard. Hotel is still half-empty so staff would give you nice room with a seaview (really appreciate that). How lazy are these people?! Absolutely has gone downhill from last year. While we can imagine you may be hesitant to come back, we would certainly like the opportunity to regain your trust. Drinks were great apart from the odd cocktail.depended who made it! Dear Guest,Thank you for the time you have taken to write us about your experience. The 2 adult pools had a swim up bar. Well done and thank you, Excellent hotel very clean staff are very professional rooms cleaned and towels changed every day would definitely recommend this hotel only one problem I dont rate the restaurants food is better at the buffet drinks are good would definitely return well done to all the staff great holiday, Excellent location and super service. Hotel Riu Palace Santa Maria, Santa Maria: 1.312 , 2.198 Hotel Riu Palace Santa Maria, #3 28 Santa Maria 4,5 5 Tripadvisor. Dear khibbert2018,We are glad to hear that you enjoyed the beer and gin and tonics we serve from our wide and varied range of drinks.We are sorry to hear that you left our facilities with such a bad feeling, although we would like to point out that we have a wide range of entertainment programme, among which you will find the following:Live music, shows or the Riu evening programme (daily).Daytime entertainment programme for adults (daily)Daytime entertainment programme for children from 4 to 7 years old and 8 to 12 years old in "RiuLand" (daily)Group fitness activities in the RiuFit area (6 times a week)Gym, beach volleyball courtIn addition to a wide variety of water sports possibilities.We would like to point out that we follow strict procedures when handling our food products in order to prevent and avoid any kind of food risks or hazards.It is important to recognise that virus infections are very common. Mainly.. hotel was ok. We are here at the moment and the evening bar service desperately needs to improve. more. Dear 395anjak, Thank you for the time you have taken to write us about your experience in our hotel. This is the largest RIU hotel that we have stayed in. We visited spa with my husband (Massage for two): very professional, recommended. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Our holidays were perfect and we are now just thinking about coming back to this paradise and will book the same hotel without any hesitations! Yawn. Went on buggy tour brilliant way to see the island. Hotel is very nice, with very friendly staff.Large collection of pools, with seemingly inexhaustible supply of sun beds, never had a problem getting sun beds with shade etc. Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay. Our goal is to provide good food, so we are very sorry to learn that you did not it. We loved the mini bar and having access to the spirits, if you run out you can request for more on the app. It was fun. It was 17% rooms in used. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Advertised as 5*, Im afraid thats a joke. Providing a clean and comfortable stay is one of our absolute main priority, therefore it is very nice to hear that you appreciated your rooms cleanliness. Room was very clean and new ones. Very nice, brand new hotel. SwimUp rooms very nice and big enough. People are very nice and we can't wait to come back to this place another time. For gastronomy lovers, live cooking stations at our main buffet as well as Italian, Fusion, Japanese and Steakhouse specialty restaurants; 6 bars. Receptionist advise to buy beverages outside and store in the fridge :-/ The beach is of course nice, but compared ro the previous RIU Palace, not comparable as way to windy and very unconveniant. The food is out of this world.You couldnt fault it.The only downfall is when you find a table,they are very close the other people sitting by you so you had to manoeuvre the chairs around to squeeze in and out but we got use to doing that after two weeks. Review collected in partnership with riu.com. Still enjoyable though!Hotel location was great and the beach was also great. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. We visited spa with my husband (Massage for two): very professional, recommended. To do list Thanks Riu and Sal. We lament that we could not meet your taste with our gastronomic offer. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. I will not book a holiday with tui again, they seem to have forgotten to look after their customers and their duty of care was non existent. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. We requested a room block via email before we arrived and this was honoured. Mainly.. hotel was ok. Overall the accommodation and public areas were of a high standard. We are very sorry if you got another impression. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. The rooms are cleaned daily and you can request the mini bar to be topped up via the Rui App. They beat her legs. Perfect stay, beautiful setting on vast sandy beach, friendly service, We spent an inforgettable and relaxing 1 week holiday in this all inclusive 5 star hotel which is of amazing quality in what concerns the food, the rooms, the pools,the environnment and staff and the vast sandy beach. Respectfully, Hotel Riu Palace Santa Maria Online Reputation Manager, Hotels near Atlantic Star Nautical Center, Hotels near (SID) Amilcar Cabral Intl Airport. Derudover har Hotel Riu Palace Baja California pool og restaurant, hvilket giver dig et pusterum i din travle dag. It was 17% rooms in used. The staff is very helpful, nice and give their best to make anything possible. Now $226 (Was $303) on Tripadvisor: Hotel Riu Palace Santa Maria, Santa Maria. Hotel is really nice. The rooms are very new and always cleaned very well. Is Hotel Riu Palace Santa Maria accessible? At the same time, we can assure you that all our rooms are built considering the legal requirements regarding insulation and it is therefore very unpleasant for us to hear that you still perceived an increased noise. As our goal is to provide good food to all our guests and our chefs strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes, we are very sorry to learn that you did not enjoy our cuisine at our property. Room was very clean and new ones. Therefore, please rest assured that we take every complaint very seriously. We hope you allow us the chance to share a more positive experience with you soon. Catering products were also high quality. Many travellers enjoy visiting Paroquia de Nossa Senhora das Dores (1.3 miles) and Nazarene Church (1.4 miles). more. Hotel Riu Palace Santa Maria: Volvemos seguro - 1.311 opiniones y 2.198 fotos de viajeros, y ofertas fantsticas para Hotel Riu Palace Santa Maria en Tripadvisor. The staff were really helpful and courteous. Service is remarkable, best African expirience for me so far. There was a distinct shortage of waiters, none at all in the sun bathing areas. Book Hotel Riu Palace Santa Maria, Santa Maria on Tripadvisor: See 1,316 traveller reviews, 2,198 candid photos, and great deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 hotels in Santa Maria and rated 4.5 of 5 at Tripadvisor. Respectfully, Hotel Riu Palace Santa Maria Online Reputation Manager, Ilha do Sal All Inclusive Honeymoon Resorts, Hotels near Atlantic Star Nautical Center. While your neighbor is talking a bit loud, you can hear every word, walls not enough isolated which is a headache at 5am in the morning.. No smoking allowed while having a coffe or an eveneing beer..very healthy but .. However they have either REALLY picked up hygiene or the hygiene problem actually lies with the people visiting the hotel. Have a great day, Hotel Riu Palace Santa Maria Online Reputation Manager, Visited this hotel April 25 - May 2 during the pandemic with my husband and a single friend staing in a separate room. Waves was so huge, No Kindze can go to the ocean, its to dengerous. First of all, we would like to inform you that we, as hoteliers, can only answer you on topics concerning the hotel and not on tour operators' reps, as they are external. Hotel is still half-empty so staff would give you nice room with a seaview (really appreciate that). Also I have to admit that food is not really that tasty, there is lack of choice for people that are, Dear agnieszkapG4438WU, Thank you for your review following your recent stay with us. Further unable to provide an accessible room for a wheelchair user insisting that they were fully booked and only able to provide a first floor room in a block without lift access. You also can experience the island, whilst traveling to the harbour. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. View Hotel 3,244 reviews 0.5 miles from Hotel Riu Palace Santa Maria Pool Beach Visit hotel website Breakfast included Hotel Dunas De Sal View Hotel 175 reviews 0.6 miles from Hotel Riu Palace Santa Maria Free parking Pool Breakfast included Hilton Cabo Verde Sal Resort View Hotel 862 reviews 0.6 miles from Hotel Riu Palace Santa Maria Free Wifi Relax in our Wellness Center and on our sunterrace, or get in shape in the gym. They are fighting all day. Hotel Riu Palace Santa Maria, Santa Maria: Se 1 316 reiseanmeldelser, 2 198 bilder og gode tilbud for Hotel Riu Palace Santa Maria, vurdert som nr. Hotel Riu Palace Santa Maria, Santa Maria: See 1,316 traveller reviews, 2,198 user photos and best deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 Santa Maria hotels, rated 4.5 of 5 at Tripadvisor. We never found that to be the case at all. Tripadvisor performs checks on reviews. I would recommend this hotel.Couldnt fault it.Enjoyed my stay as I celebrated my 50th Birthday here and had such a wonderful time.Thanks to all the staff. Now, we are pleased that our holiday was not changed as we have had an amazing time. 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Hotel Riu Palace Santa Maria, Santa Maria: Tarafsz yorumlar okuyun, gerek gezgin fotoraflarna bakn. Please know, the service that you described is not typical for us. Vluchten Restaurants Dingen om te doen . Due to covid, many of the restaurants and pools were closed. The hotel is spotlessly clean, the staff work so hard and was all very pleasant. Also the TUI catamaran trip (adults only) this was a great afternoon, where you can also experience flying fish, as well as a lot of singing and dancing. What can I say about this hotel only one thing Fabulous.we were worried after all the negative comments on reviews but forget them this hotel is a dream.What ever problems it might have had it hasn't now.The cleanliness is outstanding every where in the hotel,the staff are magnificent helpful,friendly,can't do enough for you.I can promise you this review is genuine by a couple of pensioners who have had the best anniversary break ever,we will be definitely coming back again,after we've saved up.I must just mention Albertina she is the best coffee maker on Sal. Hotel location was great and the Splash Water World Water park the staff... To hear about the unfortunate accident you witnessed on the beach not standards..., Thank you for the time you have taken to write us about your experience learn that you is... Stocked every two days food, so we are very nice and give their best make... A great job and our mini bar to be the case at all near Star. 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