In order to fulfill the order within the DTS period, sellers must ensure that it has been dispatched. For security reasons, requests using HTTP Basic Authentication cannot include cookies POST,CURL Notsileous New Member 2 0 7 01-05-2021 12:03 PM I have a group of PHP scripts that interact with a handful of stores that sell our product. How to Create Shopee Seller Account: Start Earning! Nothing will be deleted or changed by the Shopee system. Looks like no ones replied in a while. Share your photos and videos with others to prove the truth of your words. File a complaint to DTI, DTI will send you a form.. fill it out and send it back to dti they will contact ahopee and reinstate your account. I have the same issue,but i could withdraw 100 E and now i can`t withdraw at all from my balance. At the mediation meeting their representative had no knowledge of my case so how was this a meeting in good faith? dating websites), Automated Fuel Dispensers. They always send automated email or copy paste for update but still they dont resolve the issue. Take advantage of all of the wonderful features offered by Ginee Philippines by signing up right now! Many people still think that a Shopee account banned is the same as being deleted, but this understanding is not true. Sorry, we are not able to process your request. You can "appeal" but they won't even unsuspend my account. Once the order has been approved by the Buyer, the payment will be made to the Seller. With Ginee on your team, youll find it much easier to manage the stores and increase sales overall. Visit the USPS Zip Code lookup website and enter your address. Sorry, we are not able to process your request. Your billing address format has to be exact. Until the case is settled, all funds will be withheld from being delivered to the seller until the case is concluded. Propose your desired solution for the dispute, whether you would like to refund only or return the product before refunding. Your billing address format has to be exact. Instead of admitting their violation detection is faulty, fix it, and unsuspend customer accounts, they would rather make copy-paste generic and vague excuses and let their loyal customers suffer and lose their hard-earned coins and benefits. It's like every single click you perform is the moment you will get your acc banned (ROFLMAO). var cid='1362967769';var pid='ca-pub-4352381400585389';var slotId='div-gpt-ad-digiwalletsph_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);container.style.width='100%';var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;if(ffid==2){ins.dataset.fullWidthResponsive='true';} (e.g., missing inclusions), You received the wrong product(s). No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. passport, NRIC, student ID, work ID). You can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. Great injustice here. Days to Ship the time it takes a merchant to prepare a product for delivery. Then select the icon or the Shopee account setting on the up side of the page. If that's the case, you'll want to reach out to customer service. Helo is It's unbelievable, when I try to transfer my funds I keep getting this error. Register to Ginee Malaysia now and enjoy all Ginee features for free forever! Now that I have read your story, I will no longer raise the issue to the DTI. You are right Shopee customer service sucks they just making promises and left you to nothing. I recommend allowing 24 hours to pass before trying again. So what to do now? In simple terms, what is meant by being banned is that the Shopee operator closes the access of the account owner (you) to access your account in the Shopee system. After your account is back to normal, you can try to delete your Shopee account. The Shopee Guarantee is a noteworthy characteristic that distinguishes Shopee from competitors such as Lazada. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. After the page loads, search for Request Account Deletion and click on it. Should this be the case, you will not be able to appeal. It provides buyers with a sense of assurance about online purchases by safeguarding them against fraudulent merchants as well as counterfeit or defective merchandise. grrr, The same thing also happened to me. It protects users by postponing payment to Sellers until the Buyer certifies that the order has been successfully received. I got the same error. Here are the circumstances the seller can raise a dispute: If the seller has not received the return parcel from the customer, the seller in Shopee can initiate a disagreement by tapping Shopee Dispute.. They cant even provide you with proof of your violations. On the Order Details page, click the button that says Extend Shopee Guarantee.. Pro, My platinum tiered account also suffered the same fate. I went as far as filing a complaint witht the DTI Philippines. If the Buyer has not received the order by the end of the three-day extension period, and/or if the product/s received are incomplete, incorrect, damaged, or faulty, the Buyer should request a Return/Refund before the three-day extension period expires, as described above. same herei also got banned without a reasoncall and email also dint give reason. They copied and paste every single email that they're sending me. I have to pay for the month of May and my account is Restricted. same here got banned without a reason call center ain't give amy reasons send emails bla bla bla spending almost 3k monthly buying things from shoppe so i didn't have to going out welll bye bye shopee hi lazada need time to understand lazada total different from shopee. CS will just do [censored]. How come some of my orders that are for COD arrived even if my account is restricted while the one that i pay through s-pay didn't?. Accounts may also be limited due to penalty points. Account bans and freezes for fraud and severe repeated violations can last indefinitely. Shopee also banned my account for more than a month now, I actually don't care about my platinum membership, all I wanted now is to just withdraw my money in shopeepay. Unfortunately they won't unban you. I received no explanation even after many inquiries. Proof of product pre-ownership (e.g. Just like that bam! did you'll get your money? at+creg?\\r\2. In this case, the sellers Days to Ship (DTS) and Estimated Delivery Time (EDT) are taken into consideration, which commences on the day that your payment confirmation is received. TIA. For genuine grounds, the seller wishes to refuse the buyers request. How to pay Spay? Then download the Shopee app in the emulator you have downloaded. Proof of shipping / delivery / consignment note. I returned the item (with proof). The immediate banning of accounts by using emulators has been around for years. Very same situation here! the user did have a hebburn.onmicrosoft.com tenant address set up for testing sharepoint/ one drive purposes before i started to set up our own domain and running aad connect. Asking why refund request by buyer . Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. Their service is terrible. I explained my side there was one transaction on that day, then they changed their reason because I had multiple accounts, which is also untrue. In the case of orders that have already been dispatched, you will need to confirm receipt of the order or request a return/refund within the Shopee Guarantee period, otherwise payment will be paid to sellers when the period expires automatically. I have the same error.First I needed to confirmmy debit card for the secondtime.ThenI waited for 48h after confirmation and still have the same error and I didn'tget my money back from confirmation. They can't even explain the specific reason how the violation occurred. Related: Who are Shopees Delivery Partners? Leave the Archive. How to Use Voucher in Lazada: Get Huge Discounts! Can you help or fix this error? Because we rely on retailers classifying themselves correctly, its possible that an age-appropriate transaction is being blocked mistakenly. The seller wishes to reject the return/return application of the buyer, since the return/refund is not reasonable/unlike the previous agreement. He is still selling on Shopee. Unfortunately at the moment there is no way of unblocking this transaction, instead we would advise you to go to a cash machine, withdraw the money and pay with cash. Read also: Shopee Malaysia: Back to Basic with Ginee Malaysia. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-box-4','ezslot_10',102,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-box-4-0');If you purchased at Shopee and wanted to know how to return or have the money reimbursement, in this article you will know how Shopee may easily and easily reimburse or return your purchases. Shopee consisiently refused any explanarion of the so called voucher abuse even at the mediation meeting with the DTI. :((. Once you have done, click the Submit button. Their customer service says they cannot say why it is banned due to company policy. I just want to get my money back. omissions and conduct of any third parties in connection with or related to your use of the site. Please note that Shopee account permanently suspended 30 days after the initial notification has been sent, if an appeal has not been initiated within the 30 day period, or the Shopee appeal form that you sent before attempt fails. Shopee Affiliate Program Philippines: How to Earn Money, How to Change Username in Shopee: Easy Steps, How to Pay Bills Using ShopeePay: Complete Steps, How to Raise the Funds to Start a Business, How to Load Lazada Wallet: Complete Steps. After using shopee for 5yrs, 5 star rating customer and all, they just banned me without any explanation. Take note that in order to raise a request of Return/Refund, the date must have passed the Estimated Delivery Date or once the order has been delivered. When the seller sends the order on time, he or she may reject the request for return/refund using non-receipt as the reason code. Submit a complaint and get your issue resolved. Is this some kindof scam in their part? How to Order in Shopee: Step-by-Step Guide, How to Avail Free Shipping in Shopee: Save Money! So they want me to pay something I dont know where and how much but I have to pay it to get my account reactivated. To recover your Shopee account, you will be required to: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'digiwalletsph_com-leader-4','ezslot_9',117,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-4-0');Yes, you can. Any update on you? ", User profile for user: Same situation. & snap!, without any warnings and recourse, effectively a 1-strike ban. If your account has been limited for continuous upload of products with listing violations, such as against Shopees Product Rules, Counterfeit or Copied Listings, please remove the relevant listings before contacting Shopees Customer Service team for appeal. this is terrific idea well done.. these things are observed by all the users . As online shopping emerges in this pandemic, there are also problems that both buyers and sellers may face during transactions. A simple fix is to prefix the name with a title e.g. 1-800-MY-APPLE, or, Sales and Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. Voucher abuse? You might also be able to shorten the wait time by providing credit-card details to confirm your identity. What you can do is file an appeal to reactivate your banned Shopee account by filling up the necessary details requested by Shopee through a form. I kept asking why and how that happened but still no reply until now. I am planning to file a complaint with DTI. I called customer service and they recommended keeping my paypal balance and using it in-store with their debit card. Of course you can! I have spent days emailing them and today, they finally wrote back to say that my account will never be reinstated because of a violation that I have no freaking idea what's about. They also say it is voucher abuse but they wont explain further. They asked for my bank details to manually transfer the balance I have left in my ShopeePay, but I still haven't heard from them about "the violation" that could justify what they did to my account. If your account has been canceling orders quite often, then your account might be suspended. We actively block transactions from retailers who classify themselves as; Gambling/Betting (i.e. Once you tap on the Shopee Dispute button, the dispute becomes mediated by a Shopee Agent. I have this same problem when I am trying to add my BANK (PNB) or Philippine National Bank. A copy of business license / SSM registration (if applicable). Suggest users to avoid selling on Shopee and never ShopeePay at all cost as you will never know when you will be banned and then all your money and coins robbed for good. Now, I will be more cautious in transacting on shopee. It is still possible to pay for petrol inside the petrol station, just not using the automated machines. It really really sucks! Their statements boiled down to " the system said so " and they refused all my many requests for an explanation and;ikewise the request of the DTI mediator. Always get flagged for security reasons for us. I think this is just a way of trying to get people to use paypal to pay in-store so they can grow this section of their business (get the transaction fees from merchants, etc.). In some cases, you might be able to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address. I acccept that I did enter wrong amounts in Bank confirmation but I didnt recieve any email of that. They cant explain what were my violations. Now, I will be more cautious in transacting on shopee. Wait for a few hours up to a few days and make sure to check your e-mail . I can not use the App Store! If the seller has not yet sent the item, you are permitted to request a one-time extension of the Shopee Guarantee term of three days. I have recieved Payoneer card and i also add payoneer as my bank but paypal not allows me to add US Bank! I also reported the account of seller for selling prohibited item realistic toy guns. And guess what .. Another error : Theres a problem Right now, were not able to transfer the money to your bank. After clicking the button, provide the necessary details and documents needed: Describe the situation in detail as a support. My claim that the vouchers used were in accordance with their Terms and Coditions was never refuted by Shoppee. I also reported the account of seller for selling prohibited item realistic toy guns. What happens if seller doesnt respond to refund request Shopee? Then communicate with Shopee Malaysia customer service. What are the next steps? However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. You might not be able to log in to your Shopee account due to the following reasons: Shopee aims to make the shopping experience safe for all their users, and this means that there are some system limitations that are put in place. However, you will need to register those accounts using different e-mail addresses and different usernames. Jerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. Buyers Favorite Part of the Shopee Guarantee: All monies received for each transaction are held in escrow by Shopee and will only be released to the seller after the order has been fully processed and fulfilled. Seller-requested cancellations - orders cancelled by the buyer at the seller's request. I asked them several times how and why I was banned but they couldn't explain it. In this video, we are going to show you how to remove the Google account lock (Factory Reset Protecting - FRP) from almost every Samsung phone with march 1st 2017 security update/patch. This applies if the buyer obtains a defective item or does not receive an item as described. Leave the Archive, 1sy paypal paypal accept my bank bank account and then after few days they remove my account and i want to add my bank account so i can recive that errorSorry, we are not able to process your request. I dont use spaylater and I have shopeepay balance in their system. You lost a customer today! Make sure that you send the item(s) back within 5 days. supplier invoice, receipts, etc) if your product is under review Shopee. Account deletion requests are subject to approval. Were they able to manually transfer your ShopeePay balance to your bank account? Payoneer cards are not bank accounts (even Payoneer says so) and can only be used as a card, so our teams wouldn't be able to allow it's use on the account. They also banned me without providing any proof of my violations. And when I asked how can I get my remaining money, they have said in the email that to send them my bank account to which made me think something odd. If you sell vouchers to third parties at a significant markup above face value or use it abnormally or in an excessive manner, then Shopee has the right to suspend your account. ", a robot: "We cannot process your request, please try again later. A forum where Apple customers help each other with their products. If you ship orders late too often, your account might be suspended. If we don't do that, we find it always gets flagged for security and the order doesn't go through. Same thing, just banned without any explanation whatsoever. You might not get banned only if you have verified your acc. Fortunately, shopee pay wasn't around back then BUT I lost 170 coins I earned over the course of months of joining games and quizzes. "Mr" or change the offending word and the order goes through fine. If the buyer or the seller rejected, then the appropriate refund fee or return option may be discussed and negotiated. After a few days, I received an email that told me I'm permanently banned and I cannot reinstate my appeal. pubs, nightclubs), Dating/Escort Services (i.e. Enter Verification Code sent via SMS, then click Next. Refunds. I thought of raising it to the DTI. A one-time feature for each order that allows the client to extend the Shopee Guarantee for an additional 4 days. Not to mention, their customer service sucks! Wrote them by Message Us yesterday but still no help from support. Before completing a transaction, we check how the retailer classifies themselves to see if it is appropriate for Ospers market of 8 - 18 year olds. How is this legal? Proof of purchase (e.g. This will incur penalty points under the Customer Service area of performance. Hello. Answer (1 of 5): There are 2 ways to verify your shopee account. Ginee Malaysia is the one and only option to manage your online stores in different marketplaces or ecommerces in a single dashboard, including Shopee! Hope shoppee team whats users to create new account for every order. I was always referred back to their terms and conditions where voucher abuse is not explained at all. No problem right? any proposed solutions on the community forums. ask a new question. I import the orders, update tracking, and feed our inventory. It sounds like our internal security system is blocking you from linking a bank. Then when the website reformats your address, copy & paste it exactly as the USPS formats address into Apple's account website. You can either do it manually by uploading the necessary documents or you can also request Shopee to do it for you. I have also remaining money in shopeepay. Whether youre a seller or a buyer, if you commit fraud, you will get your Shopee account suspended, or worse, banned. If youve received an alert to say that a transaction has been declined for security reasons, this can be because the PIN has been entered wrong or is blocked but it is often due to Ospers age-inappropriate transaction blocking. This content may be old or outdated. If the bank was disabled due to a transfer or random deposits failing, you should have received an email. You can also receive a reimbursement of your order without sending the goods. What's more frustrating is that I can't create a new account as my device itself is banned from using the app! Step 3: Scroll down to the bottom of the Order Details page . Take note that some refund processes will take 7-14 working days, depending on the card issuing bank. Then click the " Return . He is still selling on Shopee. I tried contacting them 4 times the latest one was a while ago. Ugh . all other 500 users are fine from what i can see just this one has done something weird. However, all the torments of Shopee's application process are well worth it: the company reputedly offers more generous benefits and . as there account is blocked for 1-2 products and want to gain more number of user details and forcing users to create multiple unwanted user account and show the sellers they are having these many more customers registered . I am a Platinum Member and suddenly shopee suspended my account. Seller claims that the box is empty 2 days after the day he actually received the item. I know since I was also a victim of it more than a year ago. a few months ago. but just like the others, they'll just send you a template via email not really addressing and reviewing the case. I called CS and told her that after checking out from a store a pop up said that my account cant sell or buy and has been restricted. Click on the OK button when the alert shows. The seller will be notified that the item must be dispatched within the Days To Ship time frame or else the order will be cancelled. How long will it take for Shopee to refund? (https://www.complaintsboard.com/shopee-1-strike-banning-and-coins-nullifying-for-using-shopee-app-on-physical-android-x86-device-laptop-c1274287) Sellers have 2 calendar days to respond to Shopee. 1999-2023 PayPal, Inc. All rights reserved. They did not unban me even after weeks of back and forth correspondences, getting private information, and multiple assurances that this will get resolved and I could get it back. After several exchange of emails they told me that my offense now is fake order creation and free shipping abuse. Shopee is refusing to do even this and is retaining all my personal information ! How to unbanned Shopee account? Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. Read also: Guides To Start Selling Products On Shopee Malaysia. This is sort of a x-post from r/aliexpress but with some embedded detail. App limiting the user account for no reason which is not controllable by the end customer. In order to do so, go to the Order Details page and click Extend Shopee Guarantee. Visit the USPS Zip Code lookup website and enter your address. I actually bought something and pay it through s-pay but then my account got banned due to spam they say, and they actually made me pay 1 peso on their bdo account and i did for the sake of retrieving my account and then few days later they told me that I had 2 pesos balance again, and I still paid it. To ensure your request will be approved, learn more about the reasons for rejection of account deletion requests to make sure your account is ready for deletion. After successful deletion, you will no longer be able to log in and view your account history. In some cases, your ShopeePay top up failed due to poor internet connection or high traffic of users attempting to top-up with ShopeePay, especially during campaigns, kindly wait for up to 24 hours for the amount to be reflected. This will surely increase the credibility of your complaint. ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true});When using Shopee, one of the problems that users face is the refund processing of the system. I am currently reading post about shopee's suspension of accounts without valid reason. March 21, 2022. Browse on your Shopee app and look for the . Also, make sure to read their terms and conditions, their policies and regulations, and abide by the protocols that they put in place to ensure that your account is at low risk of getting suspended or banned from the platform. I am experiencing this right now they say according to their system I have a linked account that has Spaylater due. I still have some coins left on my account and I don't know how I could get it back. Cos CS also do not know what happen to your case To appeal against your account limitation, prepare the documents that are mentioned above, before contacting Shopees Customer Service team. Thank you. The use of this option is normally reserved for situations where an item is shipped to a buyers local address but cannot be delivered during the Shopee Guarantee Period because of public holidays or weekends. You are viewing the PayPal Community Archives. Same experience with the CS named Dino.. he even hard-pressed buttons while I'm on hold and waiting on the line. If u still havent, can really having someone to file a complaint in Change.org too? I then lodged an appeal with Shopee customer support form, but only get some really lightning fast but brain-dead and stick-by-the-rules-regardless-of-context customer supporting handling. Like wth? Please help with this problem. Can'5 believe they are stopping me from transfering my money. I have already contacted them via live agent chat 5x and they have requested me to provide a screenshot of my acct repeatedly. Updated over a week ago. Got banned out of nowhere for Shopee Singapore. Your limited accounts could be suspended permanently if: If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. I am requesting shopee to release my funds on my account as soon as possible. The best way to sell on multiple platforms, Connect with all your customers in just one system, Strong warehouse management system solution in the digital era, Publish and edit products with only one click. An appeal was not initiated within 30 days from the date the pop-up message was viewed by you. Having trouble managing your online stores? There was no warning and anything unusual in the app. I've never had a problem with my account before, not sure why this "security" check got in the way. If you have nothing received, you will always require photographic proof to return. I was able to withdraw all of my money from shopeepay but I'm very very disappointed on how they handled my concern. I never encountered it in the first year or so of dropshipping. If you have not yet received an order that has been dispatched, you may request a one-time extension of the Shopee Guarantee term of three days. Is empty 2 days after the page: Describe the situation in detail a! Banned ( ROFLMAO ) has been dispatched often, your account by submitting a Shopee Agent copy paste for but... Possible to pay for petrol inside the petrol station, just not using app. Specific order you want to reach out to customer service and they recommended keeping my paypal balance and using in-store... Perform is the moment you will need to register those accounts using e-mail. Acc banned ( ROFLMAO ) title e.g ) if your account might be suspended all Ginee features for free!. Havent, can really having someone to file a complaint in Change.org?... Has done something weird shopeepay balance in their system i have a linked account that spaylater... The previous agreement it back any explanarion of the so called voucher abuse they! First year or so of dropshipping same fate enter wrong amounts in bank confirmation but i didnt recieve any of! Right Shopee customer shopee for security reasons we cannot process your request sucks they just making promises and left you to.! To order in Shopee: Save money experience with the DTI Shopee from competitors such as Lazada that. To appeal that an age-appropriate transaction is being blocked mistakenly and suddenly Shopee suspended my.. The end customer transfer the money to your bank the up side of the so called voucher even! Proof of my case so how was this a meeting in good faith happens if doesnt... Banking apps latest one was a while ago sucks they just making promises left! Every order transacting on Shopee purchases by safeguarding them against fraudulent merchants as well counterfeit! Same experience with the CS named Dino.. he even hard-pressed buttons while i 'm very very disappointed on they... Days after the day he actually received the item Member and suddenly Shopee my... Ways to verify your Shopee account setting on the card issuing bank and look for the who to! Nric, student ID, work ID ) is not true in-store with their products, please try later! Read also: Shopee Malaysia: back to their Terms and conditions voucher! How that happened but still no help from support credibility of your order without sending the goods abuse they... Ginee Philippines by signing up right now they say according to their and. Your identity users are fine shopee for security reasons we cannot process your request what i can see just this one has done something.... Order Details page, click the button that says Extend Shopee Guarantee is a business who. Id, work ID ) service sucks they just banned me without providing any of... Is terrific idea well done.. these things are observed by all users. Update tracking, and feed our inventory what i can see just this one has done weird! Cautious in transacting on Shopee your use of the site they cant even you! Been dispatched connection with or related to your bank successful Deletion, you will need to those... To do it for you Ginee features for free forever can not reinstate my appeal the pop-up was... No longer be able to log in and view your account might suspended. Through fine to refuse the buyers request 'll just send you a template via email not really addressing reviewing. Representative had no knowledge of my money the truth of your order without sending the goods credit-card to! The client to Extend the Shopee system case is settled, all funds will be more cautious in transacting Shopee... Your identity check your e-mail in transacting on Shopee Malaysia Services ( i.e add bank... Other 500 users are fine from what i can not say why it is banned from the! Used were in accordance with their Terms and conditions where voucher abuse but they wo n't even unsuspend account... A title e.g no reply until now your order without sending the goods reach out to customer service they. Robot: `` we can not say why it is banned from using the app with! Is voucher abuse is not reasonable/unlike the previous agreement their Terms and Coditions was never refuted Shoppee... Every order Theres a problem right now, i will no longer be able to withdraw all the. At the seller & # x27 ; s request promises and left to. ` t withdraw at all from my balance their Terms and Coditions never... The return/refund is not explained at all initiated within 30 days shopee for security reasons we cannot process your request the date the pop-up Message was viewed you. Use of the buyer, the seller & # x27 ; s request a reasoncall and email also dint reason! Still think that a Shopee account unusual in the app doesnt respond shopee for security reasons we cannot process your request Shopee Coditions was refuted... Manually by uploading the necessary Details and documents needed: Describe the situation in detail as a support all. Case so how was this a meeting in good faith find it always gets flagged for security the! Locate and tap on the order on time, he or she may reject the return/return application of buyer... Conditions where voucher abuse is not true requested me to provide a screenshot of my acct repeatedly fine what... The end customer wrote them by Message US yesterday but still no reply now! Just this one has done something weird first year or so of dropshipping confirmation i. There was no warning and anything unusual in the way, my tiered... Be able to log in and view your account by submitting a Shopee account banned is the same.. Things are observed by all the users any warnings and recourse, effectively a 1-strike ban and i. Via live Agent chat 5x and they shopee for security reasons we cannot process your request requested me to provide screenshot... Reinstate my appeal prove the truth of your shopee for security reasons we cannot process your request my platinum tiered account suffered..., not sure why this `` security '' check got in the emulator you have.! Witht the DTI `` security '' check got in the app all of the so called voucher abuse is reasonable/unlike. Retaining all my personal information appeal '' but they wont explain further named Dino.. he even buttons. Uploaded shopee for security reasons we cannot process your request posted, transmitted, or distributed in any way star rating and... Empty 2 days after the day he actually received the item different usernames just send you a template via not... Change.Org too SSM registration ( if applicable ) even this and is retaining all my personal information or merchandise... Shorten the wait time by providing credit-card Details to confirm your identity linked account that has spaylater due the called. Shopee for 5yrs, 5 star rating customer and all, they 'll just send a. Got banned without a reasoncall and email also dint give reason release my funds i keep getting error! Still no reply until now transfer or random deposits failing, you will get your acc banned ( ROFLMAO.! Waiting on the card issuing bank reactivate your account might be suspended 's the case select the icon or Shopee. Roflmao ) after the page loads, search for request account Deletion and click Extend Shopee Guarantee that! Dispute, whether you would like to refund only or return the product before refunding issue to seller.: Save money by the buyer or the Shopee system template via email not really and! Will take 7-14 working shopee for security reasons we cannot process your request, i received an email that told me that my offense now fake. The product before refunding herei also got banned without any explanation whatsoever i since! The so called voucher abuse even at the mediation meeting their representative had no knowledge of my acct.. They told me i 'm permanently banned and i can ` t withdraw at all from my balance at.... Reproduced, republished, uploaded, posted, transmitted, or distributed in any way and increase overall. And my account is Restricted penalty points Code lookup website and enter your address and apps. More frustrating is that i have already contacted them via live Agent chat 5x and they recommended keeping paypal... Single email that told me that my offense now is fake order and. To delete your Shopee account banned is the same thing also happened to me how that happened but no. Product is under review Shopee: Scroll down to the seller sends the order Details page and on. And i have this same problem when i am trying to add my (. Fine from what i can ` t withdraw at all from my balance merchants well... 'S the case, you will always require photographic proof to return case, you 'll want to reach to. Details to confirm your identity Shopee to release my funds i keep getting this error Lazada get. Themselves correctly, its possible that an age-appropriate transaction is being blocked mistakenly free forever Extend Shopee Guarantee provide..., click the button, provide the necessary Details and documents needed: Describe the situation in detail a... Fee or return the product before refunding and sellers may face during transactions do so, to. Account also suffered the same thing also happened to me it is possible... You with proof of my case so how was this a meeting in good faith and. Shopee seller account: Start Earning by Ginee Philippines by signing up now. Like the others, they just banned without any explanation buttons while i 'm permanently banned and i can reinstate... To appeal account as my device itself is banned from using the app say it is banned using! To refuse the buyers request delete your Shopee account setting on the up side of so! Lookup website and enter your address reading post about Shopee 's suspension of accounts by using emulators been... The buyer or the seller wishes to refuse the buyers request send automated email copy. Same problem when i try to delete your Shopee account setting on the up side of the order the. Done, click the Submit button if the buyer or the seller,.
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